If you are on a Windows computer, see Install an older version of Adobe Reader | Windows.
Installing Adobe Reader is a two-step process. First you download the installation package, and then you install Adobe Reader from that package file.
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Before you install, make sure that your system meets the minimum system requirements.
Note:
If you're running Mac OS X 10.9 or later, install the latest version of Reader. For step-by-step instructions, see Install Adobe Acrobat Reader DC on Mac OS.
Select your operating system, a language, and the version of Reader that you want to install. Then click Download now.
When asked whether to open or save the .dmg file, select Save File, and then click OK.
Important: If you do not see this dialog box, another window could be blocking it. Try moving any other windows out of the way.
Double-click the .dmg file. If you don't see the Downloads window, choose Tools > Downloads.
If the download package doesn't appear in the Downloads window and a Thank You screen remains visible, click the download link on the Thank You screen.
Double-click the Adobe Reader [version] Installer.pkg to start the installation.
If a dialog box appears telling you to quit Reader, close Reader, and then click OK.
When the Install Adobe Reader dialog box appears, click Continue. Follow the onscreen instructions to install Reader.
Note:
If you're running Mac OS X 10.9 or later, install the latest version of Reader. For step-by-step instructions, see Install Adobe Acrobat Reader DC on Mac OS.
Select your operating system, a language, and the version of Reader that you want to install. Then click Download now.
If a dialog box appears telling you to quit Reader, close Reader, and then click OK.
When the Install Adobe Reader [version] dialog box appears, click Continue. Follow the onscreen instructions to install Reader.
When the Install Succeeded window appears, click Close.
To see if other users are experiencing similar download and installation problems, visit the Acrobat Reader forum, or the Deployment & Installation forum on AcrobatUsers.com. Try posting your problem on the forums for interactive troubleshooting. When posting on forums, include your operating system and product version number.
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- Ensure your CAC reader works with Mac
- Check to ensure your Mac accepts the reader
- Check your Mac OS version
- Check your CAC’s version
- Update your DOD certificates
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- Look at graphs to see which CAC enabler to use
Step 1: Purchase a Mac Friendly CAC Reader
Purchase a CAC reader that works for your Mac. There are only a couple that you can choose from and I’ve listed them below.
If you already have a CAC reader and it isn’t Mac friendly, you could update the firmware, however, for the non-tech savvy people out there, it’s probably better to just purchase a new one and save the headache – they’re only ~$11-13 dollars.
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Best Mac Compatible CAC Desk Readers
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Step 2: Plug in and Ensure It’s Accepted
Once you have your CAC reader, plug it into your Mac and ensure your computer recognizes it. If you have one of the CAC readers we suggested above, then you should be good to go.
If for some reason your CAC reader isn’t working, you may need to download the appropriate drivers for your CAC reader. You can find these drivers on the Reader’s Manufacturer Website.
Step 3: Update Your DOD Certificates
Now that you have your CAC reader connected and accepted on your Mac computer, it’s time to ensure you have the right certificates in order to access DOD CAC required web pages.
List Of Mac Os Versions
Procedure for Chrome and Safari
- Type ⇧⌘U (Shift + Command + U) to access your Utilities
- Find and Double click “Keychain Access”
- Select “Login” and “All Items”
- Download the following five files and double click each once downloaded so as to install in your Keychain Access.
- When you double-click the Mac Root Cert 3 and 4, you’ll need to tell your browser to always trust them. Click the button like you see below:
Additional Steps for Firefox
If you’re using Mozilla Firefox as your primary browser, you’re going to need to perform some additional steps. First, perform the same steps that you did for Chrome and Safari. Afterwards, follow these additional steps to get started.
*If you’re having issues downloading the zip file below, try right clicking the link and opening the file in a new tab.
- Download All Certs zip and double click to unzip all 39 files
- While in Firefox, click “Firefox” on the top left, then “Preferences”
- Then Click “Advanced” > “Certificates” > “View Certificates”
- Then Click “Authorities” and then “Import”
- Import each file individually from the “AllCerts” folder. When you do this, the below box will popup. Check all three boxes and click “OK”
Step 4: Download and install CAC Enabler
Choosing the right CAC enabler can be pretty tricky. It all depends on what OS you have installed, how you installed it, and even what kind of CAC Card you have!
In order to get the right enabler, be sure to visit our trusty guide to Mac CAC Enablers! It’ll walk you through exactly which enabler is right for you.
CAC Access at Home Success
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Now that you have a CAC reader, certificates, and a CAC Enabler, you should now be able to access any CAC-enabled website and log on using your CAC password and data.
Common Reasons Why Your CAC Card Won’t Work On Your Mac
Ensure Your CAC Card Meets the Standards: In order for your CAC card to work, it must meet the minimal requirements. Currently, there are only four types of CAC cards that can be used. The ensure you have the right CAC card for online access, flip your CAC card to the back and if you have one of the below numbers written on the top left, then you are good to go:
- G&D FIPS 201 SCE 3.2
- Oberthur ID one 128 v5.5 Dual
- GEMALTO DLGX4-A 144
- GEMALTO TOP DL GX4 144
Media Reader For Mac Os High Sierra
If you do not have any of the above written on the back, then proceed to your nearest PSD to get a new CAC card issued.